Product SUPPORT
Reduce Complexity. Gain Business Value.
AFFIRMA Product SUPPORT TO Maximize your Benefit
We provide Basic Support with all Affirma subscriptions, and you can also select from our different product support options depending on your needs at the time.
Basic Support
- Software updates
- Basic level turn around ticket time
- Knowledge Base
- Solution Forum
Premium Support
- Software updates
- Premium level technical support
- Premium level turn around ticket time
- Knowledge Base
- Solution Forum
- Client Success Manager
- Use case review
Platinum Support
- Software updates
- Platinum level technical support
- Platinum level turn around ticket time
- Knowledge Base
- Solutions Forum
- Client Success Manager
- Yearly co-developed use case session
- Yearly product strategy planning session
- All webinar access
Product Support Components
Your Affirma product support components are bundled into support packages to choose from. They range from the ability to influence product direction and access to dedicated staff.
Software updates
With Affirma software updates your receive product enhancements and corrections per the Affirma License Agreement.
Technical Support
With Affirma technical support you have access to support staff per the Affirma License Agreement.
Ticket turn around time
The Affirma ticket turn around time takes severity into consideration and is provided per the Affirma License Agreement.
Knowledge base
The Affirma knowledge base is your online library containing information about Affirma.
Solution forum
The Affirma solution forum includes curated insights from our clients and from us, to improve your Affirma experience by sharing experiences and ideas. Discussions and questions are encouraged.
Client Success Manager
Your Affirma Client Success Manager is your dedicated facilitator for all things Affirma.
Yearly codeveloped use case session
Your opportunity to work with us in co-developing use cases and expanding your Affirma benefits.
Yearly product strategy planning session
Your opportunity to work with us to influencing product direction.
All webinar access
Your opportunity to attend all Affirma related webinars at no cost.
